If You Believe You Have Been Scammed, Please Call Your Local Police Department Or Dial 911

We recieved an email from a resident, noting it as suspicious (image attached). 
YES. It is a scam. 

Note the “from” email address – it lists as an Amazon email address and then displays as something completely different. 

It may look like an authentic Amazon email but the wording just isn’t quote right. 

A phone call to the number (18557890347) went something like this…..

The person (with a very foreign accent) answered the call and asked for an account number and email address. 
When given entirely made up account and email, we were put on hold while the “account” was looked into. 
Returning from hold, we were informed that the account had been hacked and was being accessed from three different locations – the account has now been red-flagged but we’ll need to get a block code. 

To get a block code we need to go to an Amazon Store – (note: Amazon Stores don’t exist) the “fraud protection team” member took our random zip code and looked up the closest Amazon Store – not surprisingly they didn’t find one. 

Because there’s no Amazon Store close, they next best thing to do would be to go to a “partner store” and get a block code there. 
An example of an Amazon Store partner store would be a Dollar Tree or a Dollar General etc. 
Of course, because Amazon Stores don’t exist, there are no partner stores. 

The “Fraid Team Member” took special care to ask how long it was going to take me to get ot the local Dollar General – they were going to keep us on the phone while traveling and while at the store. 
Special instruction was given to not tell anyone why we were doing what we were doing, “because this has to do with hacking”. 

Their objective would be to further make up their story to coerce us into buying gift cards or a Green Dot Card at the store to send to them.

When confronted, “team member” claimed to be in China (strangest Chinese accent we ever heard). 


  • NEVER give out your personal information (name, date of birth, SSN etc) over the phone to an unsolicited caller
  • NEVER give out account or banking information
  • NEVER buy gift or money cards to regain access to services or accounts
  • NEVER give access to your computer, or click suspicious email links
  • ALWAYS be aware
  • ALWAYS approach your local police department if you’re unsure of am email or phone call. 

Learn more about current scams at the FTC website

From: [email protected] <[email protected]>
Date: Mon, Dec 16, 2019 at 4:33 PM
Subject: Your Order Details

Your Orders  |  Your Account  |  Amazon.com

Order Confirmation

Order #113-64348221-219754743893 

Thank you, for shopping with us. You ordered Samsung QN82Q900RBFXZA Flat Screen 82-Inch QLED 8K Q900 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model).
Your purchase has an order. If you did not place this order please call us on 
1-855-789-0347 to report this to our fraud protection team.
Order #113-64348221-219754743893
In Two Business Days
signature is required at delivery
Shipping Address:
114, Walls Ave, Wilmington,
Delaware, 19805
Total Before Tax:
Estimated Tax:
Order Total:
  P.S. If you did not place this order please call us on 
  1-855-789-0347  (Fraud Protection Team)

  Timing 10 am to 6 pm PST, Kindly ignore if already reported